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General Questions
What services does Prestige Flooring offer?
Prestige Flooring provides comprehensive flooring solutions including:
- Hardwood Flooring: Installation, refinishing, repair, and restoration
- Laminate Flooring: Professional installation and replacement
- Luxury Vinyl (LVP/LVT): Waterproof flooring installation
- Free Consultations: In-home measurements and design advice
- Material Sales: Wholesale pricing on premium flooring materials
- Removal Services: Old flooring removal and disposal
- Subfloor Preparation: Ensuring proper foundation for installation
We serve Portland, Vancouver, Beaverton, Gresham, Hillsboro, and 15+ surrounding cities in Oregon and Washington.
How do I get a free estimate?
Getting your free flooring estimate is easy! You have three convenient options:
- Call Us: (503) 728-8415 – Speak directly with our team
- Email Us: prestigeflooringpdx@gmail.com – Send your project details
- Visit Our Showroom: 12518 NE Airport Way #150, Portland, OR 97230
What to Expect: We’ll schedule a convenient time to visit your home, measure your space, discuss your preferences and budget, and provide a detailed written estimate – all at no cost or obligation.
Most estimates are scheduled within 2-3 business days, and you’ll receive your detailed quote within 24 hours of our visit.
What areas do you serve?
Prestige Flooring proudly serves the entire Portland-Vancouver metro area, including:
Oregon: Portland, Beaverton, Gresham, Hillsboro, Tigard, Lake Oswego, Oregon City, Tualatin, Sherwood, Troutdale, Wilsonville, Forest Grove, Canby, Newberg, Sandy, and Scappoose
Washington: Vancouver, Battle Ground, Camas, and Washougal
Don’t see your city? We may still serve your area! Call us at (503) 728-8415 to confirm service availability in your location.
Are you licensed and insured?
Yes, absolutely! Prestige Flooring is fully licensed, bonded, and insured to protect you and your property.
- Licensed flooring contractors in Oregon and Washington
- Comprehensive liability insurance coverage
- Workers’ compensation insurance for all installers
- 20+ years of professional experience
We can provide proof of insurance and licensing upon request. Your peace of mind is our priority.
Do you offer financing options?
Yes! We offer flexible financing to make your flooring project affordable:
CURRENT PROMOTION: 0% Interest for 12 Months on approved credit + 30% Off Installation!
- Quick and easy approval process
- Multiple payment plan options
- No prepayment penalties
- Competitive rates for extended terms
Ask about financing options during your free estimate consultation. We’ll help you find a payment plan that fits your budget.
Hardwood Flooring FAQs
Will hardwood flooring work in Portland’s climate?
Yes, with proper installation and care! Portland’s moisture and humidity require special considerations:
- Acclimation: We acclimate all hardwood to your home’s humidity for 7-10 days before installation
- Moisture Barriers: We install vapor barriers to protect against moisture from below
- Species Selection: We recommend stable species like oak, maple, and hickory for Portland’s climate
- Engineered Options: Engineered hardwood offers superior moisture resistance while maintaining authentic wood beauty
Portland-Specific Tip: Maintain indoor humidity between 35-55% year-round using humidifiers in winter and dehumidifiers in summer to prevent expansion and contraction.
We’ve successfully installed thousands of hardwood floors throughout Portland, Vancouver, Beaverton, and surrounding areas with excellent long-term results.
How long does hardwood flooring installation take?
Typical hardwood installation timelines:
- Small Room (100-300 sq ft): 1-2 days
- Medium Space (300-800 sq ft): 2-4 days
- Large Area (800-1500 sq ft): 4-7 days
- Whole House (1500+ sq ft): 7-14 days
Timeline includes:
- Old flooring removal (if needed): 1-2 days
- Subfloor preparation and repair: 1-2 days
- Hardwood installation: 2-5 days
- Finishing (if unfinished wood): 3-5 additional days
Note: Pre-finished hardwood can be walked on immediately. Site-finished floors require 24-48 hours drying time before light foot traffic and 7 days before moving furniture.
Can hardwood be installed in kitchens and bathrooms?
Kitchens: Yes, with precautions. Hardwood can work well in kitchens if you:
- Choose harder species (oak, maple, hickory)
- Use engineered hardwood for better moisture resistance
- Apply quality sealant and finish
- Clean spills immediately
- Use rugs near sinks and dishwashers
Bathrooms: Not recommended. High moisture and water exposure make bathrooms unsuitable for hardwood. We strongly recommend:
- Luxury Vinyl Plank (LVP): 100% waterproof with authentic wood appearance
- Porcelain Tile: Completely water-resistant and durable
Best Alternative: Our waterproof LVP looks identical to hardwood but handles moisture perfectly – ideal for Portland-area bathrooms, laundry rooms, and basements.
How do I maintain and clean hardwood floors?
Daily/Weekly Maintenance:
- Sweep or vacuum daily to remove dirt and debris
- Use soft-bristle broom or hardwood floor attachment
- Damp mop weekly with hardwood-specific cleaner
- Never use excessive water or steam mops
Preventive Care:
- Use felt pads under furniture legs
- Place rugs at entryways to trap dirt
- Trim pet nails regularly
- Avoid high heels and cleats on hardwood
- Maintain consistent humidity (35-55%)
- Use window treatments to prevent UV fading
Long-Term Care:
- Refinish every 7-10 years to restore appearance
- Address scratches and damage promptly
- Professional deep cleaning annually
Recommended Products: Bona Hardwood Floor Cleaner, Murphy Oil Soap (diluted), or manufacturer-recommended cleaners. Avoid vinegar, ammonia, and abrasive cleaners.
What’s the difference between solid and engineered hardwood?
Solid Hardwood:
- 100% solid wood throughout (typically ¾” thick)
- Can be refinished 4-7 times over its lifetime
- More susceptible to moisture and humidity changes
- Best for above-grade installations (main floors)
- Traditional choice with maximum longevity
- Higher cost but excellent long-term value
Engineered Hardwood:
- Real hardwood veneer over plywood core
- Can be refinished 1-3 times (depending on veneer thickness)
- Superior moisture and humidity resistance
- Can be installed below-grade (basements)
- More stable in Portland’s climate fluctuations
- Lower cost with excellent durability
Our Recommendation for Portland: Engineered hardwood offers the best performance in our climate while maintaining authentic hardwood beauty. It’s ideal for Vancouver, Beaverton, Gresham, and all moisture-prone areas.
Is hardwood flooring safe for kids and pets?
Yes, with the right choices! Hardwood can be very family and pet-friendly:
For Families with Kids:
- Hardwood is hypoallergenic—no carpet fibers trapping allergens
- Easy to clean spills and messes
- Durable surface withstands active play
- Choose matte or satin finishes to hide minor scratches
- Harder species (hickory, oak) resist dents and dings
For Pet Owners:
- Choose harder wood species (Janka rating 1200+)
- Select hand-scraped or distressed finishes to camouflage scratches
- Use area rugs in high-traffic pet areas
- Keep pet nails trimmed
- Clean accidents immediately to prevent staining
- Consider aluminum oxide finish for maximum scratch resistance
Best Options for Pets: Hickory, oak, or maple with matte finish. Or consider our waterproof LVP that looks like hardwood but is 100% scratch and water-resistant – perfect for active Portland families!
Laminate Flooring FAQs
What are the benefits of laminate flooring?
Laminate flooring offers exceptional value and performance:
Cost Benefits:
- 50-70% less expensive than hardwood
- Lower installation costs
- Minimal maintenance expenses
- Excellent long-term value
Performance Benefits:
- Highly scratch and dent resistant
- Fade-resistant surface
- Easy to clean and maintain
- Resists stains and spills
- Durable wear layer protects against damage
Aesthetic Benefits:
- Realistic wood and stone appearances
- Wide variety of styles and colors
- Consistent color and pattern
- Modern embossed textures
Installation Benefits:
- Faster installation than hardwood
- Can be installed over most existing floors
- Floating installation – no nails or glue
- Immediate use after installation
How long does laminate flooring last?
Expected Lifespan: 15-25 years with proper care and maintenance.
Factors Affecting Longevity:
- AC Rating: Higher ratings (AC4-AC5) last longer in high-traffic areas
- Thickness: 10-12mm laminate is more durable than 7-8mm
- Quality: Premium brands outlast budget options
- Installation: Professional installation ensures proper performance
- Maintenance: Regular cleaning extends lifespan
- Traffic: Low-traffic areas last longer than high-traffic zones
Warranty Coverage:
- Most manufacturers offer 15-30 year residential warranties
- Commercial warranties typically 5-10 years
- Covers manufacturing defects and wear-through
Most estimates are scheduled within 2-3 business days, and you’ll receive your detailed quote within 24 hours of our visit.
Is laminate flooring waterproof?
Traditional Laminate: Water-resistant, NOT waterproof
- Can handle minor spills if cleaned quickly
- Should not be installed in bathrooms or laundry rooms
- Standing water can cause swelling and damage
- Not recommended for basements prone to moisture
Waterproof Laminate: New technology available!
- Special core materials resist water penetration
- Can handle spills and moisture better than traditional laminate
- Still not recommended for full bathrooms
- Higher cost than standard laminate
Best Uses for Laminate: Living rooms, bedrooms, dining rooms, hallways, and offices – anywhere without constant moisture exposure.
Can laminate flooring be installed over existing floors?
Yes, in most cases! Laminate’s floating installation allows it to go over many existing surfaces:
✓ Suitable Existing Floors:
- Vinyl: Excellent base if flat and secure
- Tile: Works well if level (we fill grout lines)
- Hardwood: Perfect if surface is smooth and stable
- Concrete: Ideal with proper moisture barrier
- Existing Laminate: Can work if in good condition
✗ Not Suitable:
- Carpet (must be removed)
- Cushioned vinyl (too soft)
- Damaged or uneven subfloors
- Floors with moisture issues
Requirements:
- Surface must be clean, dry, and level (within 3/16″ over 10 feet)
- No moisture problems or water damage
- Structurally sound and stable
How do I clean and maintain laminate flooring?
Daily/Weekly Cleaning:
- Sweep, dust mop, or vacuum daily (use hard floor setting)
- Damp mop weekly with laminate floor cleaner
- Use microfiber mop for best results
- Wipe up spills immediately with dry or slightly damp cloth
What to AVOID:
Steam mops (can damage laminate)- Excessive water or wet mopping
- Abrasive cleaners or scrub brushes
- Wax, polish, or oil-based cleaners
- Bleach or ammonia-based products
Steam mops (can damage laminate)Stain Removal:
- Grease/Oil: Warm water with mild dish soap
- Ink/Markers: Rubbing alcohol on cloth
- Gum/Wax: Ice to harden, then gently scrape
- Scuff Marks: Pencil eraser or tennis ball
Preventive Care:
- Use felt pads under furniture
- Place mats at entryways
- Use rugs in high-traffic areas
- Trim pet nails regularly
- Avoid dragging furniture or heavy objects
Luxury Vinyl (LVP/LVT) FAQs
What is Luxury Vinyl Plank (LVP) flooring?
Luxury Vinyl Plank (LVP) is a premium flooring option that combines realistic wood or stone appearance with superior durability and 100% waterproof performance.
Construction Layers:
- Wear Layer: Clear protective coating (12-20 mil thickness)
- Design Layer: High-resolution image of wood or stone
- Core Layer: Waterproof vinyl or composite core
- Backing Layer: Stability and sound absorption
Key Features:
- 100% waterproof – perfect for any room
- Realistic wood and stone textures
- Scratch and dent resistant
- Comfortable underfoot (warmer than tile)
- Easy DIY or professional installation
- Pet and kid-friendly
- Lower cost than hardwood
Is LVP really 100% waterproof?
Yes! True waterproof LVP is completely impervious to water.
What “Waterproof” Means:
- Can handle standing water without damage
- Perfect for bathrooms, kitchens, laundry rooms, and basements
- Won’t swell, warp, or buckle from moisture
- Ideal for Portland’s rainy climate
- Safe for homes with pets and kids
Important Distinctions:
- Waterproof LVP: 100% water-resistant core and surface
- Water-Resistant LVP: Can handle some moisture but not submersion
- Standard Vinyl: Less durable, may have seams that leak
Real-World Performance: Our LVP installations in Portland-area bathrooms, basements, and kitchens have performed flawlessly for years, even with daily water exposure.
How does LVP compare to hardwood and laminate?
Comparison Chart:
Waterproof Performance:
- LVP: ✓✓✓ 100% Waterproof
- Laminate: ✓ Water-resistant only
- Hardwood: ✗ Not water-resistant
Durability & Scratch Resistance:
- LVP: ✓✓✓ Excellent (best for pets)
- Laminate: ✓✓ Very good
- Hardwood: ✓ Good (can be refinished)
Cost:
- LVP: $$ Mid-range ($3-8/sq ft)
- Laminate: $ Budget-friendly ($2-5/sq ft)
- Hardwood: $$$ Premium ($6-15/sq ft)
Appearance & Realism:
- LVP: ✓✓ Very realistic textures
- Laminate: ✓✓ Good visual realism
- Hardwood: ✓✓✓ Authentic wood
Installation Speed:
- LVP: ✓✓✓ Fastest (1-3 days)
- Laminate: ✓✓ Fast (2-4 days)
- Hardwood: ✓ Slower (4-7 days)
Maintenance:
- LVP: ✓✓✓ Easiest (sweep & mop)
- Laminate: ✓✓ Easy (no steam mops)
- Hardwood: ✓ Moderate (refinishing needed)
Lifespan:
- LVP: 20-25 years
- Laminate: 15-25 years
- Hardwood: 50-100+ years (with refinishing)
Can LVP be installed in basements?
Yes! LVP is the BEST flooring choice for basements.
Why LVP is Perfect for Basements:
- 100% waterproof – handles basement moisture perfectly
- Won’t be damaged by minor flooding or leaks
- Resists mold and mildew growth
- Warmer and more comfortable than tile
- Can be installed directly over concrete
- No acclimation period required
- Looks beautiful – not like “basement flooring”
Portland-Area Basement Considerations:
- Our region’s high water tables make basements prone to moisture
- Hardwood and laminate will fail in basement environments
- LVP handles seasonal moisture fluctuations perfectly
- Ideal for finished basements in Vancouver, Beaverton, and Portland homes
Installation Requirements:
- Concrete must be clean and level
- We install moisture barrier for extra protection
- Proper subfloor preparation ensures longevity
- Can be installed below-grade without issues
How do I clean and maintain LVP flooring?
LVP is the easiest flooring to maintain!
Daily/Weekly Cleaning:
- Sweep, vacuum, or dust mop daily
- Damp mop weekly with vinyl floor cleaner
- Use microfiber mop for streak-free results
- Wipe spills immediately (though water won’t damage it)
Deep Cleaning:
- Mix warm water with vinyl floor cleaner
- Mop in sections, rinsing the mop frequently
- No need to rinse – let air dry
- Deep clean monthly or as needed
What You CAN Use:
- ✓ Vinyl-specific floor cleaners
- ✓ Mild dish soap and water
- ✓ Apple cider vinegar solution (1 cup per gallon)
- ✓ Commercial vinyl cleaners
- ✓ Steam mops (on low setting for most LVP)
What to AVOID:
- Abrasive scrubbers or steel wool
- Harsh chemicals or solvents
- Wax or polish products
- Bleach (can discolor)
Stain Removal:
- Scuff Marks: Tennis ball or pencil eraser
- Grease: Mild dish soap and warm water
- Ink/Markers: Rubbing alcohol on a cloth
- Food Stains: Baking soda paste
Preventive Care:
- Use felt pads under furniture
- Place mats at entryways
- Trim pet nails (though LVP is very scratch-resistant)
- Use rugs in high-traffic areas for extra protection
Installation Process FAQs
What should I expect during the installation process?
Step-by-Step Installation Process:
1. Pre-Installation (1-2 weeks before):
- Free in-home consultation and measurements
- Detailed written estimate provided
- Material selection and ordering
- Installation date scheduled
- Preparation instructions provided
2. Day Before Installation:
- Remove all furniture from installation areas
- Clear closets and remove items from floors
- Remove wall decorations that might vibrate loose
- Arrange for pets to be away from work area
- Plan alternative space if bedroom is being done
3. Installation Day(s):
- Our team arrives on time with all materials
- We protect your home with floor coverings and dust barriers
- Old flooring removed (if applicable)
- Subfloor inspected and prepared
- New flooring installed with precision
- Transitions and trim installed
- Daily cleanup before we leave
4. Final Day:
- Final quality inspection
- Complete cleanup and debris removal
- Walk-through with you to ensure satisfaction
- Care and maintenance instructions provided
- Warranty information explained
How should I prepare my home for installation?
Essential Preparation Steps:
Furniture & Belongings:
- Remove ALL furniture from installation rooms
- Empty closets in rooms being floored
- Remove items from under beds
- Take down wall hangings and mirrors
- Clear countertops in kitchens (vibration can knock items over)
Pets & Family:
- Arrange for pets to stay elsewhere during installation
- Plan activities for children away from work area
- Expect noise and activity during work hours
- Some rooms will be inaccessible during installation
Access & Parking:
- Ensure clear path from driveway/street to installation area
- Provide parking space for our work vehicle
- Clear hallways and doorways
- Unlock gates if applicable
Climate Control:
- Maintain temperature between 65-75°F for 48 hours before and after
- Keep humidity between 35-55% (especially important for hardwood)
- Don’t turn off heat/AC during installation
What We Handle:
- ✓ Removing old flooring
- ✓ Moving appliances (if needed)
- ✓ Protecting your home with coverings
- ✓ All cleanup and debris removal
- ✓ Disposal of old materials
How long until I can walk on my new floors?
Walk-On Times by Flooring Type:
Luxury Vinyl Plank (LVP):
- ✓ Immediate light foot traffic
- ✓ Move furniture after 24 hours
- ✓ Full use immediately
- ✓ Fastest option available!
Laminate Flooring:
- ✓ Immediate light foot traffic
- ✓ Move furniture after 24 hours
- ✓ Full use immediately
- ✓ No curing time needed
Pre-Finished Hardwood:
- ✓ Light foot traffic after 24 hours
- ✓ Move furniture after 48 hours
- ✓ Full use after 3-4 days
- ✓ Use felt pads under furniture
Site-Finished Hardwood:
- Light foot traffic after 24-48 hours
- Move furniture after 7 days
- Full use after 2 weeks
- Avoid rugs for 30 days (finish needs to cure)
Light foot traffic after 24-48 hoursRefinished Hardwood:
- Light foot traffic after 24-48 hours
- Move furniture after 4-7 days
- Full use after 2 weeks
- Avoid area rugs for 30 days
Do you remove and dispose of old flooring?
Yes! Complete removal and disposal services included.
What We Remove:
- Old hardwood flooring
- Laminate flooring
- Vinyl and linoleum
- Tile (additional cost may apply)
- Carpet and padding
- Existing baseboards and trim (if needed)
Our Removal Process:
- Careful removal to protect the subfloor
- Proper disposal at approved facilities
- Recycling when possible
- Complete cleanup – no debris left behind
- Haul-away included in installation quote
Subfloor Inspection:
- After removal, we inspect the subfloor condition
- Identify any damage, rot, or moisture issues
- Repair or replace damaged sections
- Level uneven areas
- Ensure a perfect foundation for new flooring
Special Considerations: Homes built before 1980 may have asbestos-containing materials. We can test and arrange certified asbestos abatement if needed.
Will installation be messy or disruptive?
We minimize disruption and mess as much as possible!
Dust & Debris Control:
- We use dust containment systems for cutting
- Plastic barriers separate work areas from living spaces
- Floor protection in hallways and adjacent rooms
- HEPA vacuums for dust collection
- Daily cleanup before leaving each day
Noise Levels:
- Expect moderate noise during work hours (8 AM – 5 PM)
- Cutting, hammering, and power tools will be used
- Most disruptive work done early in the day
- We work efficiently to minimize duration
Access & Privacy:
- Work areas will be inaccessible during installation
- Bathroom access maintained when possible
- We respect your privacy and home
- Professional, courteous installers
- Background-checked team members
What to Expect:
- Day 1: Most disruptive (removal, preparation)
- Middle Days: Moderate activity (installation)
- Final Day: Minimal disruption (finishing touches, cleanup)
Special Accommodations: If you work from home or have specific concerns, let us know during your estimate. We’ll work with your schedule and needs.
Pricing & Financing FAQs
How much does flooring installation cost?
Typical Cost Ranges (Material + Installation):
Luxury Vinyl Plank (LVP):
- Budget: $4-6 per sq ft
- Mid-Range: $6-9 per sq ft
- Premium: $9-12 per sq ft
- Average room (200 sq ft): $1,200-$2,400
Laminate Flooring:
- Budget: $3-5 per sq ft
- Mid-Range: $5-7 per sq ft
- Premium: $7-10 per sq ft
- Average room (200 sq ft): $1,000-$2,000
Hardwood Flooring:
- Engineered: $8-12 per sq ft
- Solid Hardwood: $10-16 per sq ft
- Exotic Species: $14-20+ per sq ft
- Average room (200 sq ft): $2,000-$4,000
Additional Costs May Include:
- Old flooring removal: $1-3 per sq ft
- Subfloor repair: $2-5 per sq ft
- Transitions and trim: $50-150 per transition
- Stairs: $100-200 per step
- Furniture moving: $50-200 (if needed)
Get Accurate Pricing: Every project is unique. Call (503) 728-8415 for your free, detailed estimate with no obligation!
What’s included in your installation price?
Our Complete Installation Package Includes:
Pre-Installation:
- ✓ Free in-home consultation
- ✓ Professional measurements
- ✓ Detailed written estimate
- ✓ Material recommendations
- ✓ Design consultation
Materials:
- ✓ Flooring materials (your choice)
- ✓ Underlayment/padding
- ✓ Moisture barriers (if needed)
- ✓ Adhesives and fasteners
- ✓ Transition strips
- ✓ Baseboards and trim (optional)
Labor & Installation:
- ✓ Professional installation by licensed experts
- ✓ Subfloor preparation and leveling
- ✓ Precision cutting and fitting
- ✓ Transition installation
- ✓ Baseboard installation (if selected)
- ✓ Quality inspection
Cleanup & Disposal:
- ✓ Old flooring removal (if applicable)
- ✓ Complete debris removal
- ✓ Proper disposal/recycling
- ✓ Final cleanup and vacuuming
- ✓ Haul-away service
Warranty & Support:
- ✓ Installation workmanship warranty
- ✓ Manufacturer’s material warranty
- ✓ Care and maintenance instructions
- ✓ Post-installation support
Why should I choose Prestige Flooring over big box stores?
Prestige Flooring Advantages:
Personalized Service:
- ✓ Direct communication with owners and installers
- ✓ Customized solutions for your specific needs
- ✓ Flexible scheduling around your life
- ✓ Personal attention from start to finish
- ✗ Big Box: Subcontracted installers, no direct relationship
Quality & Expertise:
- ✓ 20+ years professional experience
- ✓ Licensed, insured, and certified installers
- ✓ Meticulous attention to detail
- ✓ Pride in every installation
- ✗ Big Box: Variable quality, different crews each time
Pricing & Value:
- ✓ Wholesale pricing on materials
- ✓ Competitive installation rates
- ✓ No hidden fees or surprise charges
- ✓ Better value for your investment
- ✗ Big Box: Higher markups, additional fees
Accountability:
- ✓ Local business—we stand behind our work
- ✓ Easy to reach for questions or concerns
- ✓ Comprehensive warranties
- ✓ Long-term relationship and support
- ✗ Big Box: Difficult to reach, bureaucratic processes
Local Knowledge:
- ✓ Expert in Portland-area climate challenges
- ✓ Understand local building codes
- ✓ Familiar with regional home construction
- ✓ Serving your neighbors for 20+ years
- ✗ Big Box: National approach, not local expertise
Read Our Reviews: See what your neighbors say about their experience with Prestige Flooring. We’re proud of our 5-star reputation!
Care & Maintenance FAQs
What’s the best way to protect my new floors?
Essential Protection Strategies:
Furniture Protection:
- Use felt pads under ALL furniture legs
- Replace felt pads every 6-12 months
- Use furniture coasters for heavy items
- Lift furniture when moving—never drag
- Use furniture cups under bed and sofa legs
Entryway Protection:
- Place doormats outside and inside all entrances
- Use rugs in high-traffic areas
- Remove shoes at the door (Portland mud and moisture!)
- Keep entryway mats clean
Pet Protection:
- Trim pet nails regularly (every 2-4 weeks)
- Use pet nail caps if needed
- Place mats under food and water bowls
- Clean pet accidents immediately
- Use rugs in pet’s favorite areas
Environmental Protection:
- Maintain consistent humidity (35-55%)
- Use humidifiers in winter
- Use dehumidifiers in summer (important in Portland!)
- Use window treatments to prevent UV fading
- Maintain consistent temperature (65-75°F)
Daily Habits:
- Sweep or vacuum daily
- Wipe spills immediately
- Avoid walking in high heels or cleats
- Use chair mats under rolling office chairs
- Rotate area rugs periodically to prevent uneven fading
How often should I clean my floors?
Recommended Cleaning Schedule:
Daily (High-Traffic Homes):
- Sweep or vacuum to remove dirt and debris
- Spot clean spills and messes immediately
- Quick dust mop in main areas
- Wipe up tracked-in moisture (important in Portland!)
Weekly (All Homes):
- Thorough vacuuming or sweeping
- Damp mop with appropriate cleaner
- Clean entryway mats
- Spot treat any stains or marks
Monthly:
- Deep clean with floor-specific cleaner
- Move furniture to clean underneath
- Clean baseboards and trim
- Inspect for damage or wear
- Check and replace felt pads if needed
Seasonally (Every 3-4 Months):
- Professional deep cleaning (optional)
- Inspect for scratches or damage
- Check humidity levels and adjust
- Rotate area rugs
- Touch up any minor scratches
Annually:
- Professional inspection (for hardwood)
- Consider refinishing if needed (hardwood only)
- Deep clean grout lines (if applicable)
- Replace worn entry mats
Adjust Frequency Based On:
- Number of occupants
- Pets (increase frequency)
- Children (increase frequency)
- Foot traffic levels
- Portland’s muddy season (increase in winter/spring)
Can I use a steam mop on my floors?
Steam Mop Safety by Flooring Type:
Luxury Vinyl Plank (LVP):
- ✓ Generally SAFE on low setting
- Check manufacturer recommendations first
- Use the lowest heat setting
- Keep moving – don’t hold in one spot
- Some warranties may be voided by steam
Laminate Flooring:
- ✗ NOT RECOMMENDED
- Heat and moisture can damage laminate core
- May cause swelling, warping, or delamination
- Voids most manufacturer warranties
- Use damp mop instead
Hardwood Flooring:
- ✗ NEVER USE STEAM MOPS
- Moisture and heat damage wood and finish
- Can cause cupping, warping, and finish deterioration
- Voids all warranties
- Especially problematic in Portland’s humid climate
Engineered Hardwood:
- ✗ NOT RECOMMENDED
- Same risks as solid hardwood
- Moisture can penetrate and damage core layers
- Use damp mop with hardwood cleaner
Safer Alternatives:
- Microfiber Mop: Damp (not wet) with appropriate cleaner
- Spray Mop: Controlled moisture application
- Traditional Mop: Well-wrung, barely damp
- Swiffer WetJet: Appropriate for laminate and LVP
Portland Climate Note: Our naturally humid environment means floors already have moisture exposure. Adding steam increases the risk of damage – stick with damp mopping!
Warranty & Support FAQs
What warranties do you offer?
Prestige Flooring provides comprehensive warranty coverage:
Installation Workmanship Warranty:
- 1-year comprehensive installation warranty
- Covers all labor and installation defects
- Includes subfloor preparation issues
- Free repairs for installation-related problems
- Backed by Prestige Flooring’s 20+ year reputation
Manufacturer’s Material Warranties:
- Hardwood: 25-50 year finish warranties, lifetime structural
- Laminate: 15-30 year residential warranties
- LVP: Lifetime residential warranties (many brands)
- Waterproof LVP: Lifetime waterproof guarantees
What’s Covered:
- Manufacturing defects
- Premature wear-through
- Finish deterioration (hardwood)
- Delamination (laminate)
- Water damage (waterproof LVP only)
- Structural integrity issues
What’s NOT Covered:
- Damage from improper maintenance
- Scratches from pets or furniture
- Water damage (non-waterproof products)
- Normal wear and tear
- Damage from accidents or abuse
- Color variation (natural characteristic)
Warranty Registration: We register all manufacturer warranties on your behalf and provide you with complete documentation.
What if I have a problem after installation?
We’re here to help! Contact us immediately if you notice any issues.
How to Reach Us:
- Phone: (503) 728-8415 (fastest response)
- Email: prestigeflooringpdx@gmail.com
- Visit: 12518 NE Airport Way #150, Portland, OR 97230
Our Response Process:
- Step 1: Contact us with details and photos if possible
- Step 2: We’ll schedule an inspection within 24-48 hours
- Step 3: Our expert will assess the issue
- Step 4: We’ll explain the cause and solution
- Step 5: Repairs completed promptly at no charge (if warranty-covered)
Common Post-Installation Concerns:
- Squeaking: Usually settles within 30 days; we’ll fix if persistent
- Gaps: May appear due to humidity changes; often normal
- Scratches: We’ll assess if installation-related or normal use
- Loose Planks: Covered under installation warranty
- Finish Issues: Manufacturer warranty may apply
Emergency Issues:
- Water damage or flooding
- Significant structural problems
- Safety hazards
- Call immediately – we’ll prioritize emergency repairs
Documentation: Keep your installation paperwork, warranty information, and care instructions in a safe place for future reference.
Do you offer maintenance or repair services?
Yes! We provide comprehensive post-installation services.
Hardwood Services:
- Refinishing: Restore beauty to worn hardwood floors
- Recoating: Add new finish layer without full refinishing
- Repair: Fix scratches, dents, and damaged boards
- Board Replacement: Replace individual damaged planks
- Deep Cleaning: Professional cleaning and conditioning
Laminate & LVP Services:
- Plank Replacement: Replace damaged individual planks
- Repair: Fix chips, scratches, and minor damage
- Deep Cleaning: Professional cleaning service
- Transition Repair: Fix or replace transition strips
General Services:
- Inspection: Annual or as-needed floor inspections
- Consultation: Care and maintenance advice
- Touch-Ups: Minor repairs and cosmetic fixes
- Expansion: Add flooring to new areas to match existing
Maintenance Plans:
- Annual inspection and maintenance
- Priority scheduling for existing customers
- Discounted rates on future services
- Preventive care recommendations
Service Areas:
- Portland, OR and all surrounding areas
- Vancouver, WA and Clark County
- Beaverton, Hillsboro, Gresham, and beyond
- All 20+ cities we serve
Schedule Service: Call (503) 728-8415 or email prestigeflooringpdx@gmail.com to schedule maintenance or repair services.