Privacy Policy - Prestige Flooring

Prestige Flooring (“Prestige Flooring,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://prestigeflooring-pdx.com (the “Site”) or interact with us by phone, email, or in person at our showroom.

By using our Site or providing information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Who We Are

Prestige Flooring is a flooring sales and installation company serving Portland, Vancouver, Seattle, and the surrounding areas.

Legal name: Prestige Flooring
Website: https://prestigeflooring-pdx.com
Phone: (503) 728-8415
Email: prestigeflooringpdx@gmail.com
Address: 12518 NE Airport Way #150, Portland, OR 97230

2. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide Directly

When you use our Site, visit our showroom, or contact us, you may provide:

Contact details: name, phone number, email address, mailing address, city, state, ZIP code.
Project details: property type (home or business), room type, flooring preferences (hardwood, laminate, LVP/LVT), budget range, timeline, and other project-related information.
Estimate & calculator inputs: room dimensions, approximate square footage, and related information used to estimate project costs.
Communications: messages you send via our contact forms, emails, or phone calls, including questions, feedback, or service requests.
Appointment details: preferred dates and times for consultations or showroom visits.

We may also collect information from you offline at our showroom, during in-home consultations, or at events.

2.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information using cookies, logs, and similar technologies, such as:

IP address
Browser type and version
Device type and operating system
Referring URL and pages viewed
Dates and times of access
General location (based on IP address)

This information helps us understand how visitors use our Site, improve performance, and detect and prevent fraud or abuse.

2.3 Information from Third Parties

We may receive information about you from:

Review platforms and widgets (for example, Google reviews or third-party review tools) when you leave a review about our services.
Map and navigation services (e.g., Google Maps) are used when you interact with embedded maps showing our showroom location.
Advertising and analytics providers who help us measure traffic, improve our marketing, and understand our audience in aggregate.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services
- Responding to inquiries and quote requests
- Scheduling and managing free in-home estimates and showroom visits
- Preparing and delivering flooring proposals and service agreements
- Managing and completing installation projects
To communicate with you
- Responding to your questions and support requests
- Sending appointment confirmations and reminders
- Providing updates about your project or estimate
To improve our Site and services
- Analyzing how visitors use our Site
- Improving content, navigation, and user experience
- Troubleshooting, data analysis, and testing
To market our services (where permitted by law)
- Informing you about promotions, special offers (such as 30% off installation or 0% interest financing), and new services
- Personalizing content and offers based on your interests
To protect our business and comply with the law
- Detecting and preventing fraud, abuse, or security incidents
- Complying with legal obligations, court orders, and government requests
- Enforcing our Terms of Service and other policies

4. Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies on our Site to:

Remember your preferences and settings
Understand how you use our Site
Improve website performance and security
Measure the effectiveness of our marketing

Cookies are small text files stored on your device. You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our Site may not function properly.

We may also use third-party analytics services (for example, Google Analytics) and advertising tools that use cookies or similar technologies to help us understand traffic and usage patterns. These third parties may collect or receive information from your browser, including IP address and usage data, to provide their services.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers and vendors
We may share information with trusted third parties who perform services on our behalf, such as:
- Website hosting and maintenance
- Email delivery and communication tools
- Customer relationship management (CRM) systems
- Analytics and advertising services
- Payment processors (if you make a payment electronically)
These providers are authorized to use your information only as necessary to provide services to us.
Business operations
We may share information internally within Prestige Flooring for project management, scheduling, and accounting.
Legal and safety requirements
We may disclose information if we believe it is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from government authorities
- Protect the rights, property, or safety of Prestige Flooring, our customers, or others
Business transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction, subject to this Privacy Policy.

6. Data Retention

We retain your personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

To provide services and complete projects
To maintain business records for legal, tax, or accounting purposes
To resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it in accordance with our data retention practices and applicable laws.

7. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request that we correct inaccurate or incomplete information
Request that we delete certain information, subject to legal obligations
Opt out of receiving marketing communications

You can exercise these rights or update your contact preferences by contacting us at:

Email: prestigeflooringpdx@gmail.com
Phone: (503) 728-8415

If you receive marketing emails from us, you can also unsubscribe by following the instructions in the email. Please note that even if you opt out of marketing, we may still send you non-promotional communications related to your projects or our ongoing business relationship.

Residents of certain jurisdictions (such as California or the European Economic Area) may have additional rights under local law. If you are located in one of these regions and wish to exercise your rights, please contact us and we will respond in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You use the Site and provide information at your own risk.

9. Third-Party Links, Embeds, and Reviews

Our Site may include links to third-party websites or services, as well as embedded content such as:

Map services (e.g., Google Maps)
Review widgets and rating tools
Social media or other external platforms

These third parties may collect information about you when you interact with their content, including using cookies and similar technologies, and handling your information according to their own privacy policies. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

10. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided us with personal information without parental consent, please contact us at prestigeflooringpdx@gmail.com, and we will take steps to delete such information.

11. International Visitors

If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. The data protection laws in the United States may differ from those in your country.

By using our Site and providing information, you acknowledge and agree to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after any changes become effective means you accept the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please get in touch with us:

Prestige Flooring
12518 NE Airport Way #150
Portland, OR 97230

Phone: (503) 728-8415
Email: prestigeflooringpdx@gmail.com

Disclaimer: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified attorney to ensure it meets all applicable legal requirements for your business.